Frequently Asked Questions
What is the delivery time?

We usually ship within 25 days. But if we have a heavy production workload, it will take longer. Customizing products also requires more time.

Can I customize my project with specific dimensions and designs?

Yes, of course. The design and size can be fully customized according to your requirements.

What is your warranty period? What should we do if there is a problem?

Provide a 10-year quality warranty, including the frame not fading or falling off, and hardware and accessories working properly under correct operation. German hardware comes with a 10-year warranty. If there is a problem with our quality, we will provide replacement through international express delivery. Immediately deliver replacement parts that are in stock. If there is no stock, the time should depend on the material ordering time, usually 10-15 days.

Do we need to install glass (glazed on site), or have your windows been glazed?

We will install glass in the factory according to the size of the doors and windows to ensure their safety during transportation, and if our buyers can easily install the entire doors and windows. Suggest on-site glazing of large products.

What are your payment terms?

Normally, 30% -50% of the total amount is paid as a deposit via wire transfer, and the remaining balance is paid in full before delivery. Irrevocable sight letters of credit are also acceptable.

What is the standard color of the mirror frame you commonly use?

Aluminum frame: powder coating (ice black and white, silver and brown), UPVC: white, golden oak, coal ash black and black.

How do I know your price?

The price is based on the specific requirements of the buyer, so please provide the following information to help us provide you with an accurate price.

1. Construction drawing/window schedule, displaying window size, quantity, and type;

2. Border color;

3. Glass type and thickness (single-layer or double-layer or laminated or other) and color (transparent, colored, reflective, Low-E or other, with or without argon).

Problem Consultation

 

You can find us through the following contact information

  • +86 0769 22609331| +86 13532417570
  • Sales@zonxing.com | Jam@zonxing.com